Genesys : Contact Center Solutions & Omnichannel Customer
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.
Challenge
Genesys Telecommunication needed a trusted, long-term partner with outstanding skills in the following two areas: Frontend/Backend development and QA automation.
ElmoSoft’s team stepped in to nail these crucial tasks:
- Core web/backend solutions development
- Test automation integration Development for Call Center solution and support of an extensive solution, leveraging QA best practices.
Our previous deep experience allowed us to win the tender.
More info
4 years of cooperation
6 engineers dev team
2 QA Automation engineers
solution
We created a dedicated squad packed with senior-level talent and seamlessly integrated with the onsite team to accelerate the development of feature-rich web and backend solutions.
Totally satisfied with our work, the Client extended our team and assigned to various sub-projects.
Additionally, the ElmoSoft team set up a QA Automation pipeline for internal services coupled with DevOps best practices that insured a smooth running web application.
All in all, 4 years of successful partnership resulted in a number of great products not only for Genesys, but also for one of its acquisitions as well – AltoCloud, whose team we power too.
Stack
Backend
Java, SpringBoot, Python 2.7, Oracle, MongoDB
Frontend
AngularJS, Gulp, SASS/LESS, Bootstrap, Bower
QA tools
Protracor, Jasmine, Mocha, Allure
Location
USA, California