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Situation preview

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries. The team needed highly qualified software engineers, and was looking for appropriate vendors for Java and Python backend development, along with Software developers in Test.

Our previous deep experience allowed us to win the tender.


ElmoSoft works together with the Genesys  team to define the solution objectives and software architecture. We have daily contact, release often and make sure we keep all stakeholders involved in product demos every two weeks.


The resulting solution provided by our team consists of:
  1. Automatic dispatch system with range integration
  2. Fully customizable web frontend
  3. Modular microservice backend with great scaling possibilities
  4. Defined automation process on CI, Implemented more that 1k tests.

Genesys Predictive Routing
A new AI-powered routing engine creates predictive customer experiences

Contact us to discuss the project

Contact info

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